151 E 13th St Garage

 - I am a monthly paying customer at the KC live garage in downtown Kansas City. 1-3 times each week the police have the only accessible street blocked off due to concerts or high volume foot traffic. Most of the time the employees will let me park in the Constentino's garage down the street since I am paying $70 a month and access was advertised 24/7. Today the employee tells me it will be a $25 charge to let my car out when I spoke to another employee last night and she told me I would be fine to park overnight since the garage I pay for was inaccessible. My car is currently still parked in the Constantino's garage and will remain there until this issue is solved. This is an unprofessional way of doing business and I will no longer be involved after the end of the month.