Lot 702 - Pentagon Row

 - Used my credit card at the gate, it didn't open and the screen still said $19.00 due. I figured I must have done something wrong or missed a prompt so I ran it again. Turns out I did it correctly, and the gate still didn't open. Had to use the call box, I explained what happened and the lady opened the gate, but I've still been double-charged. I called the number listed here (703-413-3252) but it just rings - no answer and no voicemail. I have alerted my credit union. If I don't hear back from Colonial in the next 24 hours I will have the credit union reverse the duplicate transaction.

 - DO NOT PARK HERE! I parked in this lot the other day and used the automated machine to pay my parking fee. I paid in cash and the machine short changed me. There was no attendant around (it was late). When I called the garage the next day, the attendant who answered the phone refused to issue me a refund for the rest of my change. She stated that the machines not giving enough change was not their responsibility. I asked to speak with a manager, and she became very angry. When I asked for her name, she started full-out screaming into the phone. She even went so far as to say she has no name... and then hung up on me. I have also called the corporate office - both to complain about the machine not giving me correct change and about this attendant's attitude. They said that a manager would contact me - that has not happened. This is not the first time I have had issues with parking here. Never again.

 - I didn't not know we can reserve parking spaces within the D.C. area and being the first time doing this it was such a relief. Not o my was this parking lot clean it was safe and so convenient to the mall I had no idea I was in and metro station to be able to go across to see the monuments. Also for the price I rather park on god side of the bridge instead of having to deal with D.C. traffic. We paid $10.95 for 10 hours parking here that is about one hours worth at other parking lots within D.C. Amazing!!!!!!