180 Myrtle Ave Garage

 - I am extremely dissatisfied with my experience at the parking facility located at 180 Myrtle Ave. Despite making a monthly reservation through the Spothero app and completing the necessary paperwork, I faced numerous issues. On June 22, 2023, when I arrived to retrieve my vehicle, the valet staff refused to release it, claiming payment processing problems with Spothero. Despite already paying $300 for the monthly fee, I was coerced into paying an additional $230 to retrieve my car. Attempts to resolve the matter through Spothero and City Parking customer service were unsuccessful. City Parking informed me that my voucher's start date was deemed invalid, further complicating the situation. This experience has been deeply disappointing, highlighting poor management, communication, and unjust charges. I urge the facility to rectify these issues promptly and enhance their customer service standards.

 - The attendants at this location are inexperienced. I could not use my spot hero reservation I had to pay out of pocket. I had previously paid already on my spot hero app. When I finally get my car I had a dent on it. Very disappointed I should of not parked here when I saw these inexperienced attendants.

 - I was very disappointed last night. I had a prepaid reservation and the parking attendant could not enter my rental ID number I ended up paying out of pocket. Meanwhile the spot was already previously paid for. Furthermore when I finally received my car it had a dent on it. I didn't realize the attendants that received my car were inexperienced. Never again will I take my car to this Quick park location.