- We came to the lot & had to drive up 4 levels to find parking, then due to an internet conference waited for an elevator & finally got in line to book our room & after waiting too long decided not to stay at hotel. Our time was 13 minutes on ticket so they charged us $6. We kindly explained the story & the booth worker w/ your parking insisted we have to pay for going 3minutes past the 10 minute grace. We had two kids in car & intead of letting us go, Supervisor Ariam was extremely rude, forced 3 cars to move so we had to back up & go get our ticket validated for a silly 3 minutes. She has terrible customer service & you should rethink a very rediculous policy on such a crowded day due to an event @ the hotel or tell customers as they drive in to be aware of delays!!!! Most parking structures allow for a better grace period... It was absolutely impossible to get through the lot & back under 10minutes & remember, customer satisfaction is most important!
