555 California St Garage

 - I recently had an experience at 555 California Garage that left me concerned about how customers are treated while parking. Although the facility is conveniently located and well-maintained, there's room for improvement in customer service, particularly in how staff interacts with patrons. During my visit, I observed and personally experienced interactions that felt dismissive and, at times, unnecessarily abrupt. While I understand that managing a busy parking facility can be challenging, maintaining a courteous and respectful demeanor is essential to ensuring a positive customer experience. I encourage Tim Kalia and the management team to consider additional customer service training for staff. Emphasizing empathy and clear communication could greatly enhance the overall experience for everyone using the garage. A small effort in this area could make a significant difference, turning a routine parking experience into a pleasant start or end to someone's day. Thank you for taking this feedback into consideration.

 - i have been using this garage on weekends once or twice a month for some time, enjoying the $12 rate. Their policy seems to have changed - I entered at 10pm last Saturday March 4th, left at 4am Sunday, and was charged full rate $35, not $12. i asked the attendant why and was told that you have to be out by midnight or else you are charged full day rate. No signage stating this is the case. $35 for 6 hours is ridiculous. Won’t be going back.

 - good