West Edge Garage

 -  I received the WORST CUSTOMER SERVICE EVER. Operations Manager Luigino was impolite, impatient, aggressive, and lacked many customer service skills. Asking him any questions seemed to infuriate him easily. I STILL have not received my refund. I never have been treated with such disrespect, when I could have been the one yelling and complaining over the phone, but chose to be calm and patient throughout this whole process. I have worked many jobs in customer service. An employee should NEVER be yelling, aggressive, and disrespectful to customers, REGARDLESS if the customer is patient or impatient, rude or polite, or kind or disrespectful. This person should NOT be working with people. While this parking lot is cheaper compared to others, I will NOT be parking here ever again.

 - I wish I had read these reviews first. DON'T PARK HERE! My wife and I went to dinner last night and parked here. When we got back, passenger side window was smashed, items stolen, and we saw glass on another spot so it looks like multiple cars were hit. There was someone in the garage when we parked at 7:30 pm, not when we got back at 10:30-10:45 pm.

 - Left my car from 8:10 pm to 12:10 am on a Wednesday, machine charged me $26 for 24 hours of parking for 4 hours. My car was broken into with passenger side window smashed and items stolen from inside the car, even though this is supposed to be 24 hour video surveillance and you have to swipe your parking pass to get into the garage