Capital Gateway

 - I was not able to exit the parking garage after misplacing my ticket. The exit gate has an option to account for this so I selected the lost ticket option and it failed at least 4 times, however, my credit card was charged 4 times at a rate of $5.00 each time. The maximum for 1 day is $5.00. The video attendant was not helpful while the cue of cars backed up behind me to get out. I got out because a gentlemen swiped his pass, which opened the gate for me. I will send Capital Gateway a screen shot of the $20.00 in parking charges and I will also inform my company about being overcharged for parking and also about being unable to leave without the assistance of a stranger. My company directs visitors to park at this garage. This is also the first time I have parked at this garage since they removed attendants in favor of completely automated

 - You have deployed a credit card reader that is not at all easy to use. Very difficult to insert the card and remove it quickly. The orientation of the card reader is horizontal making it very difficult to quick insert and withdraw the card. At times, it gets suck in the slot and one has to get down from the car to retrieve their card. Overall very bad and not friendly at all. And the customer service is another story.. Please replace the card reader ASAP.. the one you have sucks!!