415 Taylor St Garage

 - OVERCHARGES - BE CAREFUL - I was overcharged. I stayed in the lot for just over an hour. I was supposed to be charged $5 for the first hour and then $4 for running 15 minutes over. Instead I was charged $19 including tax—and $15.20 before tax. I have the receipt and plan to pursue with the credit card company.

 - I parked a rental vehicle at this location in Dec 2020 under the impression it was a 24hr parking garage. It is advertised online as being 24hr and the large signage outside the garage also state it is 24hr. At 2:30am, when I went to retrieve my vehicle in order to return it to the airport and catch a flight, the garage was closed with no staff around. The multiple contact numbers online did not work and ACE parking claimed it should've been open. I spoke to the neighbouring hotel and they claimed the garage had been operating 24hrs since at least march. This resulted in me missing my flight and having to pay a fee to change to a later flight. This is a cowboy operation, do not park at this location.

 - When we arrived, the sign said the lot was full. But we went to the attendant with a printout of our reservation and he took our car. When I signed up, I thought it was a park it yourself lot but we had to leave the key with the attendant and he parked it for us and retrieved it when we returned. All in all it was a good experience--very convenient to reserve ahead of time so that we didn't have to go looking for a garage and potentially be late for our event. Thanks so much.