- Terrible customer service. There is no human at the gate; not so much as a booth. There is also no way to pay at the gate. You have to pay at an electronic kiosk before returning to your vehicle, and then insert your ticket into a machine as you leave the garage. If you happen to misplace that ticket at any point in the process, you're pretty much SOL. The only option is to press a call button and talk to someone over a speaker. A lost ticket incurs a $35 fee--which is normal--BUT operators have been known to ask for people's personal information, over the loudspeaker, in public. TOTALLY INAPPROPRIATE, AND POTENTIALLY DANGEROUS! Meanwhile, you are obstructing traffic and making a scene. Oh, and the person at the other end of the line always seems to be rude. Save your money and park elsewhere!